- When you create a subscription, you will receive an email with subscription details, including a link to manage your subscription. This is also available in your customer account page.
- Emails are sent if a subscription is paused, resumed, canceled, or skipped.
- 3 days before an upcoming subscription order, you will receive an email reminder that the subscription is coming, along with a link to manage the subscription. We HIGHLY recommend that you take a few minutes to review your subscription when you get this email – you may find that some products have gone out of stock and are not currently available, and you may even find NEW products that you may want to add as part of your subscription.
- Emails are sent if there are any problems with the subscription renewal order:
- If any products are out of stock and your subscription is “partially billed” – you will be notified which items were skipped and which items were processed.
- If payment fails, you will be notified and we will retry the payment again the next day, for 5 days.
- If your payment is close to expiring, emails will be sent out at 30, 15 and 3 days before card expiry date.
FAQ: What notifications are sent for upcoming and processed subscriptions?
- Hours: Mon - Fri 8AM - 5PM (Mountain)
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© 2025 Keto Chow. All rights reserved.
© 2025 Keto Chow. All rights reserved.
The content of this website is not intended for the treatment or prevention of disease, nor as a substitute for medical treatment, nor as an alternative to medical advice. Use of recommendations is at the choice and risk of the reader. If you are on any medication, please consult with your family doctor before starting any new eating plan. Keto Chow is not intended to treat, cure or prevent any disease. Pregnant or breast feeding women should consult their health care professional before consuming.